For tracking information, please click here:
International Shipping - Standard Delivery
All International Orders sent using our ”International Shipping - Standard Delivery” method, will be dispatched using the Royal Mail International Tracked & Signed service. This will give you end-to-end tracking, signature on delivery and an online delivery confirmation. It must be noted that although the Royal Mail service is cheaper than shipping via Courier, the claim process for any delayed or lost orders are processed in line with the Royal Mail Claim Procedures.
Royal Mail state they cannot accept a claim for loss until at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date.
If you have selected standard shipping please be aware if your delivery fails your item will be sent to your local postal depot and held for up to 5 days before being returned to the Aksys Europe Store warehouse. To ensure your delivery does not fail please track your item online using the instructions provided here or contact us via the following contact page: Contact us for further information. If your item has been returned to us you may be required to pay for subsequent delivery attempts.
International Shipping – Courier
All International Orders send using our “International Shipping – Courier” method, will be dispatched using a fully tracked and traced courier service (e.g. DPD International or DHL). Claims can be made for lost order from 5 days after the Estimated Delivery Date of an order.
If you have selected International Courier shipping please be aware if the delivery fails more than twice your item may be sent to your local postal depot and held for up to 3 days before being returned to the Aksys Europe Store warehouse. To ensure your delivery does not fail, track your item online. Please leave your telephone number in the shipping address upon checkout, some courier services such as DPD may attempt to call you to arrange a convenient delivery time. If your item has been returned to us you may be required to pay for the cost of shipping again.
*Please not that orders shipping to Russia have a weight limit due Courier restrictions, please contact our support team for more information.
(Please see further information on how to claim by clicking HERE)
Ensuring your delivery arrives without problem and on time:
Typical causes of Delivery Failures are:
1. No contact telephone number provided to Aksys Europe with the order(this means courier cannot call you to arrange delivery at a convenient time).
2 Delivery Address provided does not have enough detail for the courier to find your premise.
3. There is no one available at the premises to sign and accept the item from the courier.